1. Information We Collect

1.1 Information You Provide Voluntarily

When you interact with our Website, we may collect personal information that you voluntarily provide, including:

• Name and contact details (phone number, email address, company name) when you submit a quote request or enquiry form.
• Business information, such as your organisation name, product requirements, and purchase volumes.
• Any other information you include in messages sent to us via our contact channels.

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location (city/region level).
• Browser type, version, and operating system.
• Pages visited, time spent on pages, and navigation paths.
• Referring URL (the page you came from before visiting our Website).
• Cookie data and similar tracking technologies (see Section 6).

 

2. How We Use Your Information

We use the information collected for the following purposes:

• To respond to your enquiries and quote requests in a timely and accurate manner.
• To communicate with you about our products, manufacturing capabilities, and services.
• To process and manage business relationships and transactions.
• To improve the functionality, content, and user experience of our Website.
• To monitor and analyse Website traffic and usage patterns.
• To comply with applicable legal obligations and regulatory requirements.
• To send you relevant product updates or industry news, where you have consented to receive such communications.

 

We will not use your personal information for purposes incompatible with those stated above without your prior consent.

 

3. Legal Basis for Processing

We process your personal information based on one or more of the following grounds:

• Consent: Where you have explicitly provided consent, such as opting in to receive communications from us.
• Contractual Necessity: Where processing is necessary to respond to your enquiry or fulfil a business agreement.
• Legitimate Interests: Where we have a legitimate business interest in processing your data, such as improving our Website and services, provided such interests are not overridden by your rights.
• Legal Obligation: Where we are required by law to process certain information.

 

4. Sharing of Personal Information

Kwest Foods does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Website (e.g., web hosting, analytics), under strict confidentiality obligations.
• Legal Requirements: Where disclosure is required by law, court order, or governmental authority in India or another jurisdiction.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
• With Your Consent: In any other circumstances, only with your explicit prior consent.

 

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Once personal data is no longer required, it is securely deleted or anonymised. Typically:

• Enquiry and quote-related data is retained for up to 3 years for business correspondence purposes.
• Website analytics data (in aggregated, anonymised form) may be retained indefinitely.

 

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings.
• Analyse Website traffic and usage patterns.
• Improve Website performance and functionality.

 

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Website. By continuing to use our Website without disabling cookies, you consent to our use of cookies as described above.

 

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure server infrastructure, encrypted data transmission (SSL/TLS), and restricted access to personal data within our organisation.

 

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and any transmission is at your own risk.

 

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request erasure of your personal information where it is no longer necessary for the purposes for which it was collected.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.

 

To exercise any of these rights, please contact us using the details provided in Section 11.

 

9. Children’s Privacy

While Kwest Foods manufactures products for infants and young children, our Website is intended for adult business users, parents, caregivers, and healthcare professionals. We do not knowingly collect personal information from individuals under the age of 18 directly through this Website. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.

 

10. Links to Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy applies solely to our Website. We have no control over and assume no responsibility for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after any changes constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our designated privacy contact:

 

Kwest Foods Private Limited

Shed No. 01, Sy. No. 245/b, Khata No. 136/4 and 137/4

Machohalli Gate, Dasaranapura Hobali, Bengaluru – 562130, Karnataka, India

Phone: +91 94800 64159

Email: info@kwestfoods.com | kwestfoodspl@gmail.com

Website: www.kwestfoods.com